FAQs

WHY DO I NEED A COLOUR ALLERGY TEST? I'VE HAD COLOUR BEFORE..

Your health and wellbeing is a priority. Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation.
This precautionary measure helps ensure that we can safely apply hair colour to your hair without risk of a reaction.
a patch test is required 24/48 hours before your hair appointment.

HOW DO YOU PRICE YOUR SERVICES?

We have a tiered price system where you pay for the level of Stylist that you see. A Stylist's level is determined by their experience, skill and popularity.
We understand that our guests have unique challenges and aspirations and we believe our personalised approach is a fair, simple and transparent way of pricing our services.

WHY CAN'T MY FRIENDS/ FAMILY WAIT FOR ME IN SALON?

Unfortunately because of the limited space and seating in salon, we need every chair for guests of the salon.
We respectfully request that guests try not bring friends, relatives or children in to wait for them whilst having their hair service.

WHAT'S YOUR CANCELLATION POLICY?

We politely request that all guests let us know if they can't make an appointment as soon as possible.
We need a minimum of 24 hours notice for cancellations, as we can fill that appointment space with a guest on our waiting list.

WHAT HAPPEN'S IF I'M LATE FOR AN APPOINTMENT?

We ask that you arrive promptly for your appointment.
Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the stylists other guests for the day aren't affected.

HOW FAR IN ADVANCE DO I NEED TO BOOK AN APPOINTMENT ?

We do recommend booking 6-8 weeks in advance for a colour service, to guarantee your desired appointment. Pre booking your next appointment when leaving the salon is also recommended.

DO I NEED TO HAVE A CONSULTATION BEFORE A COLOUR SERVICE?

We offer a complementary consultation on you appointment which gives you and your stylist a chance to decide on a style suited to you. It also allows you to get to know your stylist and allows you the opportunity to ask any questions prior to your appointment,
or you can book a 30 mins consultation a few days prier.

DO YOU SELL AFTERCARE ?

Many high street products are not effective to care for your hair as professional products do. We can ensure you are leaving with the best products for you, that will prolong colour, and maintain condition of your hair. After all, you've invested time and money into your hair at the salon, why not continue this at home?

DO YOU HAVE A REFUND POLICY ?

As a general rule we do not give refunds. If you are unhappy with your hair, we will work hard to correct it until you are happy, or to the best we can do.
Certain colours cannot be achieved in one sitting, there for you may have to return on another day.